Wednesday, August 28, 2013

Lennox Furnace Not Working Properly

appliance repair air conditioner repairIt's not often we get a call for a Lennox Furnace (Model G40UF-36A-070-06) not working properly for a customer in Des Moines, IA.  But, we do.  These things happen.  Luckily, they called Greens to fix the problem. Greens sent one of our top furnace repair technicians, Chris.  Chris found that a dirty flame sensor was the culprit.  He simply cleaned the flame sensor, and cycled the unit.  All in one visit!  We call this first call resolution. Everything is now working properly.

BTW -  Had the customer needed appliance repair, as well, we could have taken care of both needs in one trip.  We do this often.  Give us a try.

RUUD Furnace Leaking Water in Clive Iowa

A RUUD Furnace (Model UGRA-09EZAJS) leaking water in Clive, IA is what caused a customer to contact Greens ApplianceHeating Cooling on February 20th. How Rude. (Get it, RUUD/Rude, just kidding, couldn't let that one pass!)

appliance repair Clive, IA iowaThe Problem: Greens sent one of our top furnace repair techs, DJ, out to investigate.  He was able to find the condensate line had cracked and was leaking water.  Not good.   Furthermore, this had caused the furnace to become extremely rusted. Double not good. It was obvious to him that the furnace had been leaking water for an extended amount of time.  Years, probably.

The Solution: DJ replaced the condensate hose and cycled the unit (meaning turn the furnace on and let it run, briefly.)  As an value-added extra, he also warned the customer that the blower motor was starting to go bad and would need replaced soon. Everything is working fine at this time.  One more happy customer.

FYI - Greens does more than provide excellent service on your furnace, they also provide you with top-notch major home appliance repair.  And, they can kill two birds with one stone (not sure if that metaphor is PC, nowadays) by taking care of your furnace and dishwasher on the same trip!  Now that's Greens!

Bosch Dishwasher vs. Greens Appliance Experts

garbage disposal appliance repairOn March 13th, a top appliance repair technician for Greens Appliance Heatingand Cooling, Jamie, went to West Des Moines, Iowa to work on a Bosch dishwasher (Model SHU9915UC/U11) that was leaking water. Jamie noticed that the garbage disposal had been replaced recently, and the dishwasher was over-filling with water.  The water was running down the inside of the door and underneath the dishwasher. Come to find out, our customer put a fan in front of the dishwasher to dry up the water so that she could use it (good thinking.)  The knock-out plug was still in the disposal (which is to be removed upon installation, not good thinking) and that is why it wasn’t draining correctly.  Once Jamie removed the knock out plug, everything worked properly! It's a good thing the customer didn't pull the plug on calling Greens!  Yeah customer - yeah Jamie!

Friday, June 14, 2013

Goodman Air Conditioner in Ankeny Receives Seasonal Maintenance from Greens

A Goodman airconditioning unit (Model# CLJ30-1A) in Ankeny, IA receiving a Seasonal Maintenance from DJ at Greens Appliance Heating Cooling is sure lucky.  

Goodman's products never have it as good as when they get it from Greens.

Air Conditioner Tests
DJ expertly tested the blowers and the motors for correct rotation, speed, belt condition and tension, and adjusted the dampers.  He replaced the customer's 1” filter for FREE!

DJ also checked the evaporator coil temperature, and cleaned it.  He straightened out the fins, fan, hose and drain, of course.  Every one knows you got to do those things, right!?  He cleaned and checked the efficiency of the condenser and adjusted as needed.  Whew!

Air Conditioner Refrigerant Check
The refrigerant levels were checked.  They needed to be charged, so they were charged as needed, as well as, making sure all the pressures were normal, and checking the efficiency of the compressor.

Air Conditioning Electrical Checks
DJ also checked the electrical for the AC, making sure the voltage and amp draw were correct, as well as double checking the start/run capacitors, contractors, relays, and the safety controls for correct operation and settings.  This is important for a unit to run at maximum capability.  The thermostat and controls were calibrated and checked for correct operation for the upcoming summer.  Ah, summer.  Doesn't it feel good just talking about summer?

Air Conditioning Leaks?
And last but not least, DJ checked the unit for leaks, and found none at this time. The customer did not have a whole house humidifier, but if they did, DJ would have also shut that off for the summer free of charge.  All in all, the unit is working great!

A 21 point clean and check is our standard for all Seasonal Maintenance!


Hot On A/C Repair IN Iowa.

A Goodman Air Conditioner Repair in Elkhart, Iowa is no match for Greens Appliance Heating Cooling's expert air conditioning technician. Why call Greens Appliance Heating Cooling?

Air Conditoner Repair HVAC Des Moines IAA Goodman central air conditioner (Model# CLJ60-1C) in Elkhart, IA that keeps tripping the breaker prompted a Central Iowa customer to call Greens.  This was pretty frustrating for this Greens customer.  DJ, a top repair technician, was sent to find the reason why.  

Not so much why the customer was frustrated, we knew that.  But, to find the source of the problem. How did we fix this air conditioner?    DJ found that the A/C had a bad compressor.  Oh, no. Acting on his own recognizance, he installed a new compressor for the unit.  But, the weather from our unseasonably warm winter turned south, and it was too cold for him to charge the unit with refrigerant and test it.

So, what did Greens do?  Out of sight out of mind?  Wait for a happy customer to call us back?  Hardly.  After a few weeks the warm weather returned again (like it always does in Iowa.)  DJ, tracked this repair ticket for when he would be able to charge the unit and test it. Soon, he did. Everything ran great!  Good work DJ!

Thursday, January 24, 2013

Error Codes: A homeowner's nightmare!

Oven Repairs
One of our best Appliance technicians, Paul was working in Ankeny, IA on a customer's LG Oven model#LRE30453ST/01. Their complaint was that when the oven was on they receieved the error codes F3 or F9.
Paul tore into the situation to find the oven sensor was bad. The customer lucked out with just the sensor being replaced as our technician informed them that most times the board was replaced as well.
The oven is working like normal and no other issues were found. This customer's repair was around $150, being the low end of what it could have cost them. If the board was needing to be replaced it would possibly cost around $300.

Washer Repairs
Paul was working on our Huxley, IA customer's LG Washer model# WM2455HG this last week. Customer complained that the washer was giving him the "OE" error code. That code is a draining error.
Paul opened up the washer and found the pump was clogged with dog hair. Unfortunately for this customer the pump was unrepairable. He had to replace the drain motor assembly with a part he had on his truck (lucky for this customer). With the same day service and washer repaired, Paul left this customer happy and satisfied it wasn't anything more!
This customer's out of pocket was around $400 and could have been prevented by shaking off some dog hair. We sometimes forget that our washer's are not invincible and we can prevent repairs by checking our pockets or shaking off mud or other materials before washing them.

Green's Appliance, Heating & Cooling is a certified LG servicer and does handle the manufacturer warranties. These repairs above, if under the warranty still, would have cost nothing to the customer. Keep that in mind if you have a small error code popping up on your new appliances, you might want to have them checked out prior to the warranty expiration.

Tuesday, January 22, 2013

Coincidence? I think not!

 
 
There are 2 types of people in this world; People who enjoy winter because of the snow and cold temperatures and then there are people who are sane.
Don’t get me wrong, winter is beautiful with its snow covered ground and the way the cardinal looks against the soft tones of the spruce tree. But goodness it is COLD out there, my nose is chapped from me having to blow it all the time, my car’s leather seats almost HURT when sat upon and I am now accepting applications to pump my gas for me.

I keep my thermostat at a whopping 66 degrees in my home. This may mean I do not have the luxury of walking around the house in a pair of shorts and tank top during winter but does mean I can save a little in heating costs.
When the match of the furnace against the winter’s cold was upon me, I found myself looking at a costly energy bill. I realized that keeping my home at a lower temperature wasn’t enough to save me money.
The same week I was baffled by my heating expenses and ways to save more money, I was handed my new blog assignment. It was this light blue booklet titled The Franklin Prosperity Report I’ve seen throughout the years in the mail and have always tossed it to the side. Little did I know, in this little book held the key to saving money (should have known by the title). And in this edition held tips on saving money on energy bills. Coincidence?
One big money saver mentioned was a programmable thermostat.  Reducing the setting 5 to 10 degrees during the times you’re not at home and when you are sleeping can cut costs dramatically. One professional said “Why heat space when you’re not there”. A point well made if you ask me. You can then set the thermostat to the temperature you are comfortable at for when you are home and awake. You can reduce your heating bills by 10% by simply dropping the home’s temperature from 72 to 65 degrees for at least 8 hours a day. 
Another tip was to not heat vacant rooms. Closing the vents to unused rooms will help direct heat to larger rooms or areas that are harder to keep heated. Also putting deflectors on vents to direct the air flow across the floor instead of towards the ceilings is a very smart move.
Turning on ceiling fans to rotate counter clockwise can help circulate and keep heat from rising.
Last but not least, a writer suggests dressing for the season. He writes “It amazes me that a lot of people will keep their homes as warm as they can during cold weather so they can wear shorts and flip-flops inside. Changing to jeans and a sweater when it’s cold outside makes a lot more sense.”
I’ve made a few adjustments to my home since reading these tips. The fans are turned on low and counter clockwise, vents have been redirected to provide more heat in rooms that are more occupied and I have even increased the temperature. The home is more comfortable now even though the furnace does not run as much. Though I would like to set a schedule like they have suggested, my roommate does not have a set work schedule and would not enjoy the 10 degree drop the 10 hours I am away. However, I can lower the temperature 10 degrees at night while sleeping and 5 degrees during the day when most likely we are not home.
DID YOU KNOW? Setting your thermostat to a higher degree does not mean your house will get warmer faster. In reality it’ll take the same amount of time to reach 70 whether you set it to 70 or 90 degrees. All it really does is increase heating costs.
If that wasn’t enough ways to save energy, Green’s has a few more suggestions:
Check your windows. Heat could be escaping through poorly sealed/installed windows. Installing new could get pricey so to save some money until you can afford to replace them would to install plastic over them. Kits can be purchased from local hardware stores or home improvement stores. This will keep the heat in and the cold out!
Check your attic. A poorly insulated attic means heat is going through the roof (along with your energy bills). Adding insulation or an energy efficient blanket can help reduce energy bills.
Check your furnace. A dirty furnace could mean a harder working furnace. Change the filter based on the filter’s ratings. A low efficient furnace means more money to run. Having a clean furnace and clear air flow means your furnace will work less to provide you with more heat.
Replacing yourfurnace with a high efficient one will help you reduce energy bills and increase comfort in your home. Talk to one of our sales representatives today at 515-323-0680 or contact them by email at info@greensahc.com .
For more money saving tips or ideas join us on facebook or twitter by simply searching for Green's Appliance, Heating and Cooling in Ankeny Iowa.