
Not so much why the customer was frustrated, we knew that. But, to find the source of the problem. How did we fix this air conditioner? DJ found that the A/C had a bad compressor. Oh, no. Acting on his own recognizance, he installed a new compressor for the unit. But, the weather from our unseasonably warm winter turned south, and it was too cold for him to charge the unit with refrigerant and test it.
So, what did Greens do? Out of sight out of mind? Wait for a happy customer to call us back? Hardly. After a few weeks the warm weather returned again (like it always does in Iowa.) DJ, tracked this repair ticket for when he would be able to charge the unit and test it. Soon, he did. Everything ran great! Good work DJ!
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